Frequently Asked Questions (FAQ's)

Here we answer the questions that we are most frequently asked. If you don't see your question answered, please feel free to Contact Us.

SUDS BUCKS REWARDS POINTS

A loyalty program where you rack up points with every purchase. Earn $5.00 in Rewards for Every $100 Purchase - Shop Now!

You may redeem your points at checkout. It's up to you whether to use them or save for a future purchase.

Bucks expire in half a yearMake sure to read "How to Access and Redeem my Suds Bucks"

  1. Log into account
  2. Click Suds Bucks (pink icon in the lower right)
  3. This will show you the discounts and points you have earned.
  4. Choose which discount or coupon you qualify for
  5. A code will appear, push apply and it will automatically be added to check out.

Here's how it works:
For every $100.00 you spend on our amazing handcrafted products, you'll earn $5.00 in Suds Bucks.

Now, you might be wondering, what can you do with these Suds Bucks? Well, my friend, the possibilities are endless. You can use them to save on your next purchase. Let's say you've earned $5.00 in Suds Bucks from your previous order. When you're ready to check out, simply apply those Suds Bucks to your total and watch the magic happen. Your total will magically shrink by $5.00, just like that!

But wait, there's more! Suds Bucks are cumulative, which means you can keep earning and saving until your heart's content. So, the more you shop, the more Suds Bucks you'll rack up. It's like a soap lover's dream come true!

Oh, and did we mention that Suds Bucks expire in 6 months.

SUDS BUCKS are a form of virtual currency that can only be used as a payment method for your purchases on our website. They are a reward system designed to provide our loyal customers with exclusive benefits and discounts, they have no cash value.

There are several ways to earn SUDS BUCKS:

Make a purchase: For every dollar you spend on our website, you will earn a certain number of SUDS BUCKS. The more you spend, the more SUDS BUCKS you earn.

Refer a friend: When you refer a friend to our website and they make a purchase, you will receive a generous amount of SUDS BUCKS as a thank you for spreading the word about our products.

Leave a review: Share your experience with our products by leaving a review on our website. As a token of our appreciation, we will reward you with SUDS BUCKS.

Using your hard-earned SUDS BUCKS at checkout is simple:

  • Add the items you wish to purchase to your cart.
  • Proceed to the checkout page.
  • Log into account or create an account. Click the Suds Bucks (pink) button and there you will find your Suds Bucks
  • Enter the amount of SUDS BUCKS you want to redeem for your purchase
  • Click on the "Apply" button.
  • The value of your SUDS BUCKS will be deducted from the total amount due.
  • Complete the checkout process by providing the necessary information and selecting your preferred payment method for any remaining balance.

Important Notes:

SUDS BUCKS can only be used for website orders. They cannot be redeemed for in-store purchases or any other form of payment.

SUDS BUCKS cannot be combined with any other promotional offers or discounts unless explicitly stated..

SUDS BUCKS have no cash value and cannot be exchanged for cash.

  • Start earning SUDS BUCKS today and enjoy the benefits of being a loyal customer of Midnight Oil Soap Company. If you have any further questions or need assistance, please don't hesitate to contact our customer support team at kim@midnightoilsoap.com.

PROMOTIONS & COUPON CODES

Coupon codes cannot be added after the order has been submitted. For questions related to applying coupon codes, promotional offers, or suds bucks BEFORE placing your order, see that FAQ section or contact us for questions prior to placing your order.

Write your coupon code at check out and push apply.

Some coupons can be combined and some are exclusive.  Give it a try at check out.  Always do the math for the best deal!

SHIPPING, RETURNS, AVAILABILITY, ORDERING

Please allow up to 7 business days for delivery. We normally ship Monday – Friday and once received, your order will ship within 48 hours via USPS. USPS quotes 2-4 business days for most deliveries within the contiguous 48 states however oftentimes there have been delays which are beyond our control. 

*HOLIDAY NOTE* During the busy shopping holidays of Black Friday and Cyber Monday please allow additional time for your order to arrive. We estimate about 7-10 business days during that period.

Shipping is FREE on all orders $100 or more. There is a Ground Advantage shipping charge of $5.00-$8.00 on all orders under $100.

Please allow up to 7 business days for delivery. We normally ship
Monday – Friday and once received, your order will ship within 48 hours
via USPS. USPS quotes 2-4 business days for most deliveries within the
contiguous 48 states however oftentimes there have been delays which are
beyond our control. 

*HOLIDAY NOTE* During the busy shopping holidays of Black Friday and
Cyber Monday please allow additional time for your order to arrive. We
estimate about 7-10 business days during that period.

*HOLIDAY NOTE* During the busy shopping holidays of Black Friday and
Cyber Monday please allow additional time for your order to arrive. We
estimate about 7-10 business days during that period.


We do not ship to addresses outside the United States at this time.

Due to the handmade nature of our products, we do not accept returns. If you are not 100% satisfied with your order, please contact us here so we can make it right. Customers may contact us about any order delivered within the past 30 days, and we will complete a resolution regarding the issue with your order in no more than 14 business days of your initial email to us.

To provide you with quick and efficient order processing, once an order is placed we are unable to edit or cancel the order.

Coupon codes cannot be added after the order has been submitted.  For questions related to applying coupon codes, promotional offers, or suds bucks BEFORE placing your order, see that FAQ section on Suds Bucks or contact us for questions prior to placing your order.

While all of our hand-crafted products are lovingly made and are like our children, for some of them it’s time to say goodbye move on. We are continuously improving our products and refining our formulas through testing, customer feedback, and discovering new elements. This sometimes leads to the decision to reformulate, discontinue, or reimagine our products to make them even better. If you have ideas for improvement, or find that your beloved oldie but goodie product has been changed or is missing, please let us know!

Check your Username and Password. Maybe you used a different email address when registering with us? If you've tried resetting your password and are still having trouble accessing your account, give us a call at 509-540-4830.

Yes, but realize I will not always be able to take your order, due to driving or other obligations.  But I will call you back and take your order.  Call your order into 509-540-4830

You can use Visa, MasterCard, Discover.  We DO NOT take American Express.

We accept Paypal and Shop

No, you do not need to set up an account. But we highly encourage and recommend that you to register.

It will make checking out really easy, and also provide you with many perks, like your very own order history, easy tracking history on orders, being able to use your Suds Bucks, or adding other discounts,  easy re-orders,  wish lists and it just makes for a pleasant check out experiences.

PICKING THE RIGHT PRODUCT

Yes! Our Soap Wizard will get you sorted - take the quiz now. (Coming soon!)

Yes, we do!  See "For Him" in our menu.

We always recommend soap, bath bombs and candles. 

SENSITIVITIES

Always consult with your physician on ingredients and products you use while pregnant. As a general rule avoid using Vitamin A and Alpha Hydroxy Acids (AHAs) like Salicylic Acid, Lactic Acid, and Glycolic Acid.

All our products are phthalate-free.

Yes, we are not aware of anyone who is unable to use our soaps and other products we make.  

Our soaps is incredibly mild and gentle. Most commercial soaps are detergent based, using lots of synthetic ingredients, and that's what usually causes skin reactions.

We don't use any artificial colorants, hardeners, latherers or preservatives.

If you have allergies to fragrance, then we suggest you either select scents derived from 100% natural 'Essential Oils' or an unscented soap. We make about 10 soaps using essential oils, and also make several unscented soap.

We do offer a nice selection of soaps and lotions for acne prone skin. Please go to sensitive skin on menu

Begin with our unscented soaps to test for sensitivities. If successful, consider trying our natural essential oil scented options. Gradually introduce fragrance oil soaps.  We use very high end, quality fragrance oils.  Even if you have had problem with fragrance oils in other peoples products, you should be able to use our wonderful quality fragrances.

We recommend and know you will absolutely love our Spa Soap bars and the Rejuvenation lotion line.

SIZE, USE & STORAGE

Means the bomb will not dissolve right away.  These bombs take on average 5-8 minutes to dissolve.  Letting you enjoy the sensation longer.

Store soap in open air, Avoid storing in plastic bags, soap needs to breathe. Store on well drained soap dish.  Avoid sitting in pools of water, which can cause it to soften and dissolve faster. To ensure your soap stays fresh and effective, it's essential to store it properly and use it regularly. Rotate between multiple bars of soap if you have a variety of scents to prevent them from becoming stale or losing their fragrance.

Bath bombs can be stored in a basket or glass jar with lid.  We recommend you use your Bomb within 3 months of purchase.

Shower Steamers need to be stored in an airtight container. They are made with essential oils that will dissipate if left in the open air.  We recommend using with in 4 weeks of purchase

Our soaps are 3" tall, 2"wide and 1 1/2" deep.
When it comes to handcrafted soap, this is a unique size that sets Midnight Oil apart from the rest.

One of the key advantages of this unique size is its longevity. Unlike the shape that other soap maker use. Our special size is designed to last longer. As the soap gradually gets smaller, you will still have a luxurious lather right to the end! Treat yourself to the luxurious lather and long-lasting quality that only this unique size can provide.

SOAPS last 4-6 weeks. To extend your soap life, store in dry place after using.
SHOWER STEAMERS are good for one use. Best used in 4 weeks.

BATH BOMBS are good for one use. Best used in 3 months.

If you notice the scent of your soap fading, try using it as soon as possible to enjoy the fragrance. Handmade soap typically has a shelf life of up to 50 years but as time passes the scent will fade so it's best to use your soaps as soon as possible. The scent will brighten up when you get it wet.  I found a 20 yr old bar in a dresser, the scent was very slight.  But when I used it, the fragrance came back.

Absolutely! By cutting bars it may make it easier to use, you can share with friends, or us as a small hand washing soap, plus, you can switch scents sooner!

Most of our bath bombs will leave a sediment ring that is easily washed off.  The brightly colored bombs sometimes, leave a ring that needs to be scrubbed off. But staining the tub is rare.

Simply drop bath bomb into your tub, When it is about halfway full, drop the bomb in under the running water to activate the foaming agents. Continue to swish and swirl the bath bomb throughout your tub until completely dissolved.

Yes, of course. But we recommend trying our solid shampoo bars.

INGREDIENTS

We use organic and/or USDA certified organic ingredients when they are available and best suited for a product. There are some ingredients for which there are no suitable natural alternatives. We choose the safest, most natural version of all ingredients.

Midnight Oil Soap Company has never, and will never, conduct animal testing. In addition our products do not contain any ingredients obtained harmfully to animals.

Yes, Midnight Oil Soap Company uses eco-friendly materials for our product containers. We use glass, plastic. All resins used in our line are FDA grade. Our containers are in the #2 and #7 category and are accepted at recycling centers. We don't use any plastics that contain Bisphenol A, or any other ingredients known to be a hormone disruptor, nor do we use any materials known to have links to carcinogens.

Our unscented products do not contain any additional essential oils to change the product's naturally occurring aroma.

Always consult with your physician on ingredients and products you use while pregnant. As a general rule avoid using Vitamin A and Alpha Hydroxy Acids (AHAs) like Salicylic Acid, Lactic Acid, and Glycolic Acid.

Our palm oil comes from sustainably harvested palm farms in Malaysia, the Philippines, or Germany.

Superfatting a soap means that the amount of lye used has been reduced, so that there is extra oil that is not turned into soap. These extra oils are then available for your skin to make use of, in addition to the glycerine for their moisturizing properties. Midnight Oil Soaps contain a lot of extra oils that act as lotion - often called saponifiables - and this is one of the reasons that Midnight OIl Soap feels so wonderful on your skin.

Occasionally, you may see some white stuff on top of our soaps. This is called 'soda ash' and is a harmless substance that forms when air reaches a batch of soap in its first 24 hours of life..

Absolutely. All of our ingredients are 100% safe topically for the skin, SLSa is derived from palm trees and helps to create the bubbles and soften the bath water.

We have a small, happy herd of 7 goats that we gently milk daily. They live on several pastures. We them about every couple weeks, so they can enjoy fresh delicious grass.

Winter months, they eat alfalfa, grains and fall leaves (I bag up in the fall).

Each doe gets a 2 yr break from milking.

SOAP-MAKING 

Kim loves supporting new soap makers and giving advice.  But at this time she is not teaching classes.  She is currently interested in creating a few online courses....but this is a work in progress!

All products are made by the owner, Kim

We have a building on our property in Walla Walla, WA that all products are made in.

WHOLESALE | FUNDRAISERS | WEDDING FAVORS | BABY SHOWERS

Please send us a message using the form on our contact page.

I do require 2-3 months notice before the event or wholesale order.  Custom labels are an extra fee.

Please go to gift section on the menu and if you do not see what you are looking for, we are happy to put something together for you that is budget friendly and gift worthy.  Please use the form on our contact page to send us a message.

STORE

We are located in the historical Liberty Theatre at

50 1/2 E Main
Walla Walla, Wa  99362

We have seasonal hours:

FEBRUARY- APRIL
Thursday 11:00-3:00
Friday 11:00-3:00
Saturday 11:00--4:00

SUMMER BREAK: closed the first 2 weeks in July

MAY-NOVEMBER
Thursday 10:00-4:00
Friday 10:00-4:00
Saturday 10:00-4:00
Sunday 11:00-3:00

DECEMBER: open daily call for hours

CLOSED: Winter Break December 25- January 31

509-540-4830